Privacy Policy

Patch Pronto is operated by The Handy Hippie LLC.

This staging website demonstrates our drywall and home repair workflow. Use fictional contact details and test payment cards. Customer SMS and live payments are not enabled.

Information we use

We collect the contact information you enter, account and sign-in identifiers, property addresses, repair descriptions and measurements, photos, scheduling choices, work assignments, and service activity. Workforce profiles may include service areas, insurance and onboarding documents. We use this information to evaluate requests, coordinate repairs and assignments, manage accounts, and handle service questions.

If you choose text messages, we record your phone number, the customer or workforce program, your choice, the exact disclosure and its version, the time, and the source form and account or repair reference. We also retain message delivery records and opt-out status to honor your choices. Entering a phone number or accepting service terms does not enroll you in texts.

Service providers and access

Railway hosts the application and database. Clerk provides authentication. Google Maps processes address searches and selections. Stripe handles payment details and connected payout accounts; our application stores payment references and status, not card numbers. Authorized staff, the relevant company account, and assigned tradespeople receive the information needed for their role. Repair links grant limited access; keep them private. Photos and workforce documents use access controls.

SMS delivery can use Twilio or Quo when configured and authorized. These messaging providers and telecommunications carriers process the phone number, message content and delivery information needed to provide messaging. Staging notifications are currently captured for testing, and captured email is not delivered.

Mobile information and SMS opt-in and consent data will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or transfer SMS consent. Necessary messaging service providers may process this data only to operate the messaging service, subject to their service arrangements.

Your choices

SMS is optional. Manage customer texts through your private repair link and work texts through Profile or My settings. Reply STOP to withdraw from texts, or HELP for messaging assistance once messaging is active. You can use your repair link or Jobs portal without SMS.

We retain service records for operating the service and resolving service or payment issues. Consent evidence and suppression records are retained to document and honor messaging choices. Access or deletion requests are evaluated against those purposes and applicable recordkeeping requirements.

See our SMS Terms and Site Terms.

Contact

For customer support, messaging help, privacy questions, or a request to stop texts: Email support.